Jan - Jun 2018 Complaints received Complaints closed Complaints closed
within 8 weeks
Complaints upheld
by the firm
Credit related 1557 1781 97 % 26 %
Total 1557 1781 97 % 26 %

 

Jul - Dec 2018       Complaints received Complaints closed Complaints upheld Complaints per 1000 accounts
Credit related 2213 1832 32 % 0.68
Total 2213 1832 32 % 0.68

 

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